Returns & Exchanges

At SKIN1004, we want you to experience the best of Madagascar Centella skincare, which is why we offer a 30-day return policy for items in their original, unopened condition. If you are not completely satisfied with your purchase, our team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused products in their original secondary packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at the nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.