Frequently Asked Questions

Everything you need to know about our Centella-infused skincare.

Are SKIN1004 products suitable for sensitive skin?

Yes, our products are formulated with high-quality Centella Asiatica extract from Madagascar, specifically designed to soothe and repair sensitive or irritated skin barriers.

Is SKIN1004 a cruelty-free brand?

Absolutely. We are committed to ethical beauty practices and do not test any of our finished products or ingredients on animals.

How long does shipping take for international orders?

Standard international shipping typically takes 7 to 14 business days, depending on your location and local customs processing times.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.

Are your products paraben-free?

Yes, all SKIN1004 formulations are free from parabens, artificial fragrances, and harsh chemicals to ensure the purest experience for your skin.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.